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Q1021. What troubleshooting steps should I take if the MFA e-Legalization web portal crashes during file uploads?
Answered by the NYC Visa & Translation legalization desk
Start by checking whether the upload or application was saved before trying again. Record the error message, time, browser version, and application reference, and take a screenshot without exposing sensitive document details. Check the portal’s current file-type and size limits, then rename files simply and upload them individually. Try an updated browser, a private window, or another stable internet connection; temporarily disable extensions that may interfere. If necessary, clear site data after saving your application details. Persistent crashes should be reported through the support channel listed on the official portal. A common pitfall is repeatedly submitting after a crash, creating duplicate applications or payment attempts. Verify current portal instructions with the Department of Consular Affairs before filing.
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Related questions
- Q1001. How do I book an appointment for document legalization at the Department of Consular Affairs in Chaeng Watthana?
- Q1002. What is the standard processing turnaround time for normal and urgent MFA document legalizations in Thailand?
- Q1004. What is the official format and wording required for a Power of Attorney (POA) for MFA document legalization?
- Q1005. What are the exact government statutory fees for standard and express same-day MFA document legalizations?
- Q1006. What are the specific eligibility requirements and document limits for requesting 1-day express MFA legalization?
- Q1007. Where is the Division of Nationality and Legalization located within the Department of Consular Affairs building?
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Convention enters into force for Thailand 28 Feb 2027
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Official sources — legalization, apostille, notary
The information on this page follows the official sources below. Always check the latest version before you file.
- Department of Consular Affairs — document legalisation— Ministry of Foreign Affairs
- Legalization e-Service appointment system— Department of Consular Affairs
- HCCH — Apostille Convention (5 October 1961) full text & status table— Hague Conference on Private International Law
- Lawyers Council of Thailand — Notarial Services Attorneys— Lawyers Council of Thailand
- Department of Provincial Administration — civil & family registration— Department of Provincial Administration
- Royal Thai Government Gazette— Royal Thai Government Gazette
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