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Frequently asked questions

Which services can be handled entirely without visiting an office?

Translation, document review and most consular and embassy steps can be run remotely. Signature certification requires the signatory to appear before the attorney, either at an office or at an agreed location.

In what order should translation, notarisation and legalisation be done?

The usual order is source document, certified translation, attorney certification where required, Ministry of Foreign Affairs legalisation, then the destination embassy. Doing them out of order is the most frequent cause of rejection.

Do you work with documents issued outside Thailand?

Yes. Foreign documents normally need to be legalised in the issuing country first, then translated into Thai and legalised again in Thailand before a Thai authority will accept them.

How is pricing determined?

By document type, language pair, the number of legalisation steps and the turnaround required. We confirm the full amount before starting, with no charges added afterwards.

What is the fastest way to get an answer about my case?

Send document photos and the receiving authority by LINE or email, or call the office. A case officer will map the chain and the timeline for you.

Frequently asked questions

What makes a Thai translation 'certified' and who is allowed to certify it?

A certified translation is a translation issued with a signed certification statement from a translation agency or qualified translator confirming the text is a true and complete rendering of the original. Thailand has no single government translator register for general use, so acceptance depends on the receiving authority: the Department of Consular Affairs accepts translations submitted with the original document for legalization, embassies usually accept agency-certified translations, and some foreign authorities additionally require a sworn or NAATI translator. We confirm the receiving body's rule before translating so the document is not rejected later.

Do I need the original document or is a scan enough for translation?

A clear scan is enough to produce the translation, but the original is normally required for the legalization step that follows. The Department of Consular Affairs checks the translation against the original or a certified true copy issued by the responsible Thai authority, so if you plan to legalize, send us a high-resolution scan to start the translation and keep the original ready for submission.

How should Thai names be spelled in an English translation?

Always match the spelling printed in the passport, even when it differs from Royal Thai General System transliteration. Authorities compare the translation against the passport and treat any mismatch as a different person, which is one of the most common causes of rejection. If a name has been spelled differently on older documents, we add a spelling-variation note or arrange a name-consistency affidavit.

How long does a certified translation take and can it be rushed?

Standard civil documents such as an ID card, house registration, birth or marriage certificate are typically ready in one to two working days, while contracts, court judgments and academic transcripts take longer because of terminology checks. Same-day handling is possible for short standard documents if the scan arrives in the morning; rush handling does not shorten the separate MFA legalization queue.

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