Q1028. How is the cost calculated for translating Line or WhatsApp chat logs for a NAATI partner visa application?
Answered by NAATI Certified Practitioner · NYC Visa & Translation
The cost of NAATI-certified translations of LINE or WhatsApp chats depends on the amount of text, screenshot quality, formatting and how the material is packaged for certification. Ask for an itemised quotation after providing the actual files, rather than estimating by the number of messages alone. Screenshots with overlapping conversations, slang, voice-message transcripts or mixed Thai and English can require additional work. Agree whether charging is based on words, pages or a defined document bundle, and whether layout and certification are included. Check the Department of Home Affairs evidence guidance before selecting excerpts. Preserve dates, speakers and context, avoid misleading omissions, and do not assume an entire relationship chat history needs translation.
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- NAATI — Certified Translator directory & standards— NAATI Australia
- Department of Home Affairs — translation requirements for visa documents— Australian Government
- DFAT — Australian document authentication & apostille— Australian Government
- ISO 17100 — Translation services requirements— ISO
- Department of Consular Affairs — document legalisation— Ministry of Foreign Affairs
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