NAATI — Online / e-stamp PDF

Questions (12)

1. Q1316. Can the whole process be done remotely from Australia?

   Yes. Send colour scans by email or LINE, confirm the quote, and receive the e-stamped PDF by email on completion. Hard copies are couriered to any Australian state if required. No visit to a Thai office is necessary.

2. Q1327. What scan quality do you need?

   Full-page colour scans at 300 dpi or higher, with all four edges visible and no shadows. Phone photographs are workable when sharp and square, but skewed images risk misread digits in transcripts and ID numbers, which forces an illegible notation in the translation.

3. Q1349. What scan quality is required before translation?

   Full-page colour at 300 dpi or higher, square to the page, uncropped, with no whitening filters, and with stamps and signatures clearly visible. Phone photos are acceptable in document mode when there is no shadow or glare across the text.

4. Q1350. Where should translations be uploaded in ImmiAccount?

   Attach each translation in the same slot as its source document, so the birth certificate and its translation sit together. Bundling every translation into a single file under 'other documents' risks the assessor recording some originals as untranslated.

5. Q1351. How should translation files be named for online lodgement?

   Use Roman characters only, in the pattern SURNAME-Given-DocumentType-Year.pdf. Thai characters and diacritics are truncated by some upload systems, producing unreadable filenames that make it harder for an assessor to match a translation to its original.

6. Q1435. Can the whole job be done remotely?

   Yes — file submission, quote confirmation, delivery of the digitally sealed PDF, and an optional printed set by post. Contact is by phone, LINE or email; there is no online cart because every file is assessed before quoting.

7. Q1441. How do I order a NAATI translation from outside Thailand?

   Send colour scans of at least 300 dpi covering every page, including reverse sides carrying stamps. We confirm the passport spelling of names before work begins, then return a PDF bearing the practitioner's seal and certification statement. Hard copies ship worldwide on request.

8. Q1442. Do you need my original documents posted to you?

   Not for the translation itself. The practitioner certifies the translation against the document sighted, which may be a clear scan. Originals become necessary only when the file continues into Thai consular legalisation or embassy authentication, which are separate steps.

9. Q1476. How is my personal data handled?

   Access is limited to the personnel working on your file, client documents are never used as public samples, and files are deleted at the end of the stated retention period. Sending documents through identified channels rather than open group chats materially reduces risk.

10. Q1477. Can I request the same translation again later?

    Yes. We retain job files so an identical PDF can be reissued at no charge within the retention window. A freshly dated certification is treated as new work, because the practitioner must sign and seal it again.

11. Q1491. What makes a scan good enough to work from?

    Square framing with all four page edges visible, no shadow across the text, and legible embossed seals. Most reshoots are caused by faint raised seals hiding the document number and by reverse sides carrying registrar notes that were never photographed.

12. Q1492. How quickly do you quote?

    Normally within the same business day once complete files arrive. The quote itemises each document, the price, the timeline, and what is excluded, such as destination authority fees and courier charges, so it can be compared transparently.

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